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Applicatieonderhoud in de schijnwerpers

6 oktober 2025

De belangstelling voor applicatieonderhoud van het (financieel) management groeit omdat er steeds meer geld in omgaat. Met de recessie heeft het bedrijfsleven de budgetkranen dichtgedraaid tot het niveau van een karig straaltje. Vanwege tegenvallende inkomsten wordt fors in budgetten voor bestaande activiteiten geschrapt en zijn investeringen in nieuwe activiteiten zeldzaam. Minder nieuwe activiteiten betekent minder… lees verder »

Driving Change: Drive Safely (Checklist)

17 juni 2023

I ran into an executive manager who sighed about failing to implement change. He had everybody lined up for, and agreed to, an important and major business process change. However, almost nobody had implemented the agreed change. And he asked himself the question whether it would help to fire them all and start again. Or… lees verder »

Reduce Complexity: State Key Business Requirements (KBR’s)!

11 juni 2023

Steven van het Veld, a well-known Dutch independent principal (enterprise) information architect, claims that companies spend more on their website than on their enterprise architecture. This statement seems to be in line with something else I recently heard: Organizations spend much more on their website than on business process improvement, while the Return On Investment… lees verder »

The Complexity Reduction Checklist

6 oktober 2024

The 5Whys methodology is a very good approach to arrive at lean systems and to reduce complexity. But it has a steep learning curve. Therefore, an example: The Complexity Reduction Checklist! Example: Interaction Management Some thinking about this reminded me of an article in the McKinsey Quarterly on interaction management. This article, published in 1997… lees verder »

Do You Already Have A Lean Mindset?

13 januari 2024

AT Kearney published the Toyota case. Toyota has enforced a continuous attention for improvement of cost, quality, and service. This has resulted in becoming the largest automobile manufacturer. Many companies and organizations have adopted since then the lean mindset. At least they tried: They used tools like 5S, the shadow board, and the Kaizen workshop…. lees verder »

The Requirements Management Checklist: Recognize a Project That Benefits from More Grip

7 oktober 2025

Some program managers think that the success of a program is driven by the trust people got during the execution of the program tracks. Those managers do not think the success is attributed to grip, as grip usually is lacking. This leads to the question of the next paragraph. What Is Grip? And perhaps there… lees verder »

Yesterday: Content Is King! Today: Content Was King!

14 juni 2025

People tend to neglect that to make a web-page worthwhile for a search engine to index it must contain content. Otherwise it will not attract attention. A recent article of Jim Singer of AT Kearney sheds some light on this intriguing matter. Jim discusses the new DNA of content, and how to use it to… lees verder »

Website Conformance Check Best Practices

5 oktober 2025

Forrester Research has executed a website conformance check on 6 Canadian banks. The results were very bad. The most common short comings were misplaced content and functionality, inefficient task flows, illegible text and poor use of space. According to Forrester researcher Ron Rogowski: “To improve the on-line customer experience, Canadian banks need to prioritize fixing… lees verder »

Web 3.0 Is Coming!

27 december 2024

Companies are busy implementing Web 2.0: Functionality and Web Standards Conformance Best Practices. It is now time to start thinking about Web 3.0! McKinsey’s Dorna L. Hoffman wrote an interesting article on this: “Managing beyond Web 2.0“. The Internet behavior of on-line visitors is getting more and more complex, and they strongly guard their on-line… lees verder »