Challenges in Application Management

Samenvatting van volledige publicatie 

Application Management (AM) is an IT domain that supports organizations by keeping their applications up and running, up to date and under control. AM consumes about a third of IT budgets. But what keeps AM people awake at night?

This white paper summarizes the results of workshops in which representatives of the AM community have expressed their views about the challenges that they are facing

Keeping up with the speed of business change
Dealing with the complexity of hybrid application landscapes
Communicating with the business
Management of application knowledge

Introduction Application Management

This white paper provides insight into the results of workshops on how the challenges are being experienced in the application management (AM) domain. After each workshop the white paper is updated with the new insights.

AM Context

The workshop takes the perspective of the IT Service Provider and in particular the organization
that is responsible for maintaining and managing applications. This is typically called application
management, although maintenance is often provided by application development.

This domain can also be demarcated by listing the perspectives that are excluded:
* Supply of standard applications and other components
* Development of new applications
* Infrastructure management
* Business Information Management.
A familiar dilemma Good, cheap, fast – you can pick any two.
We’re all faced with this dilemma from time to time. We really want everything at once but that’s not realistic – we have to prioritize. These three aspects are used to qualify and structure the outcomes of the session. Each challenge is analysed and, where possible, the problem area or areas is indicated.
These qualifications can be found in the detailled report of the outcomes.


* Speed of change – business organizations are faced with a major challenge of balancing their dayto-
day business with the necessity to continuously react to change. Compared to the past, the speed of change seems to have increased considerably.
This is quite a challenge for both internal IT departments and external IT Service Providers.
They aren’t able to react quick enough to satisfy business demands, resulting in frustration for all.
* Complexity of application landscapes – a combination of old, intertwined applications and new technologies make it difficult to effect change rapidly.
* Business maturity – the business also has difficulty expressing their requirements and making appropriate choices.
* Knowledge management – difficult to acquire and retain knowledge of the application and its use in order to react well and quickly.


* Keeping up with the speed of business change
* Dealing with the complexity of hybrid application landscapes
* Communicating with the business
* Management of application knowledge

Boeken over dit onderwerp

ASL 2 – Een framework voor applicatiemanagement

Auteur: Remko van der Pols
ASL, application Service Library, is als publicdomain-standaard hét procesframework voor applicatiemanagement. Dit handboek geeft u een gedegen en compleet overzicht van ASL 2, een evolutionaire vernieuwing van het succesvolle en breed toegepaste ASL framework. ASL ondersteunt u bij het inrichten van applicatiemanagement, onder andere door de best practices die te vinden zijn op de website van de ASL BiSL foundation. ASL is daardoor ook een kennisnetwerk. Bovendien sluit ASL aan op andere frameworks zoals BiSL (voor business information management) en ITIL.
Europrijs: 42,35

Naar een vraaggestuurde informatievoorziening

Auteur: Remko van der Pols
‘Naar een vraaggestuurde informatievoorziening’ is geschreven door experts op het gebied van de standaarden voor het beheer van IT en de informatievoorziening (IV). Zij brengen de werelden van IT en de business – in dit geval de zorg en bedrijfsvoering daarvan – bij elkaar. Dit combineren ze met hun jarenlange beheerervaring in verschillende marktsegmenten, waardoor Naar een vraaggestuurde informatievoorziening een praktisch boek is geworden. Het biedt de lezers vanuit verschillende perspectieven en op verschillende niveaus handreikingen en best practices.
Europrijs: 39,95

Meer boeken over ASL vinden.

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Licentie: Public Domain

Organisatie onderhoudsteam 25 vragen.
Organisatie applicatiebeheer 20 vragen.